Intro to Sudsies quiz

Question #1

What does Sudsies offer its team members?

Pick up and Delivery

Free Dry Cleaning

Life-long Careers

A Uniform Shirt

Question #2

What did Sudsies do to differentiate itself in 2001?

Introduced Couture Cleaning

Revolutionized Pick up and Delivery in the Industry

Raised its Prices

Opened several boutiques

Question #3

Why is our Mission Statement important for our Company Culture?

Because it is the first thing that was created

Because it is different than any other mission statement than other businesses

Because the majority of Dry cleaners do not have a mission statement

Because it is the foundation for everything we do

Question #4

Why do our core values repeat the word smile?

Because we're friendly people

Because we love to smile

Because it reminds us that if it starts out right, it will end up right

Because we choose our attitude every morning

Question #5

What are we about?

We're about being the best dry cleaners

We're about being the best business

We're about pick up and delivery

We're about being in the people business

Question #6

Why was the word smile created into an acronym?

Because we have smiles all over our boutiques

Because it teaches us to do better customer service

Because we should put it into practice from the moment we start training

Because we believe attitude is everything

Question #7

What is our commitment to our team members?

To train our team to do pick up and delivery

To helping talented people like you to grow and develop

To give you the uniform shirts that you will need

ToTo train our team to do what they were hired to do

Question #8

At Sudsies, Everything we do begins and ends with _________________.

A greeting as soon as they enter the door

A smile

A handshake

Our mission statement

Question #9

The E in Sudsies stands for _________________.

Experience

Excitement

Excellence

Enthusiasm

Question #10

True or False: To create pride and joy in the workplace, all team members have the right to be involved in the planning of the work that affects them.

True

False

Question #11

True or False: Each team member must always look at least as well groomed as our best-groomed customer.

True

False

Question #12

True or False: Team members are not responsible for addressing complaints or requests from a customers; this is the responsibility of the manager on duty.

True

False

Question #13

Which of the following is a Sudsies’ policy?

We do not touch each other or our customers inappropriately.

We notify the appropriate person when we take the last box of any supply item.

We do not use foul language with each other or with customers.

All of the above.

Question #14

True or False: We believe that each team member is empowered.

True

False

Question #15

True or False: In order to create the best experience for our customers, we believe in doing everything with great energy and great passion.

True

False

Thank you for completing this quiz to our company standards, 100% is required to proceed to our next course. Because good, is not good enough, at Sudsies, we strive for excellence.